AND RETURN AND REFUND POLICY
PLEASE READ BEFORE PURCHASE OF OUR PRODUCTS
Prices are inclusive of taxes and all charges, except customisations and delivery costs.
In our website, all pictures are suggestive of the use of our products. Bottles are not included in our commercial offers.
La Scena is not responsible for the delivery service. Whenever the product arrive with damages caused by delivery service, please immediately contact the delivery company (the only responsible of the service for damages and delay) and inform us within 24 hours of receipt by email (firstname.lastname@example.org).
All products La Scena Original Edition, Aria, and La Scena Prêt à porter, are totally or partially handcrafted. Because these are artisan products, these could present small imperfections, which make products unique. All small imperfections, which not invalidate the normal use or the general aspects of the product are not covered by guarantee.
In any case, our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products. You must inform the Vendor of your decision to cancel and can do so by email (email@example.com). Consumer is guaranteed the right to withdraw within fourteen (14) calendar days by the order. In this case the consumer will have to send, within fourteen (14) calendar days from the date of your receipt thereof, and at his own risk and expense, the product back to: “La Scena Sarl - 211, Rue Georges Mandel - 33000 Bordeaux - France”. La Scena will refund the consumer only if the product not used will be received without damages and scratches in its original packaging.
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal), the refund procedure will start as soon as possible. For purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. For payment by PayPal: refunds will be credited to costumer PayPal account and will be visible within few days. Reimbursement time to the credit card associated with costumer PayPal account depends on the company that issued the card.
If the returned products are not accepted it is a right of the consumer ask La Scena for to have back the purchased product (at his own risk and expense).